Customer Tools
We provide water service to approximately 5,000 customers in Southern Madison County in south central Kentucky, including portions of the city of Berea. We fulfill this commitment to our community through innovation, reliable customer service, and infrastructure investment. More About UsAs a public utility we work for you. Learn more about how the Southern Madison Water District serves you: Customer Bill of Rights | Mission Statement
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Frequently Asked Questions
- How much is the connection fee?
- When will late fees be applied to my account?
- How will I know if my service is in jeopardy of being cut off?
- Is there a fee to reconnect service?
- Can I make a payment by phone?
- Can my payment be automatically drafted from my bank account?
- How can I find out the average bill for the property I am moving to?
- Where are you located?
- Who are the Board Members/Commissioners?
- Who is the Manager/Superintendent?
- When are the Board Meetings held?
